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BC
Depot Service
Sending Items to the BC Group Depot Service Center
Shipping Address:
BC Group International Inc.
3081 Elm Point Industrial Dr.
St. Charles, MO 63301-4333 USA
Attn: Service Center
Click
here to check on the status of in-work items in our Service Center.
Satisfaction
Survey
Did you recently receive an item back from our Service Center? Click
here to complete a brief
satisfaction survey and let us know how we did! Your feedback and
comments are appreciated!
Return
Authorizations
For your convenience, Return Authorizations are not required for routine
service for U.S. return destinations. International customers should
contact us in advance for a Return Authorization, Also ... if you want
special handling or quicker-than-normal service (our usual turnaround
time is about 7 days), or if you have a potential product sales or
service warranty to return, we encourage you to contact us in advance
for an RA number.
Purchase
Orders
Our ISO-9001 routines call for hard-copy purchase orders to ensure
accurate work performed according to your instructions. The PO need not
be sent in advance - simply send it along with your equipment. Your PO
should include:
- Manufacturer,
model, and serial number
- Contact person
name and phone number
- Return ship-to
address & bill-to address
- Method of return
shipment
- Service desired
(Cal/PM, repair, etc.)
- For repairs, a "Do
not exceed" dollar amount
- Any special
instructions (As Found Readings, etc.)
Packing,
Shipping & Freight Insurance
Carefully pack your equipment in a sturdy
cardboard carton or in its own transit case. Use plenty of foam, paper,
bubble wrap, or other appropriate packing material. Ship pre-paid.
Insure for an appropriate amount. Securely affix any labels. Mark the
box clearly to reduce the possibility of loss by the carrier.
Be sure that your
chosen carrier will deliver to our dock. Some carriers - especially with
international shipments - deliver to our airport only. If we must send a
courier to the airport to retrieve your shipment, you will incur
additional charges.
International
Customers click
here.
Payment Terms
If you already have an account with us at our Net 30 Day Terms, you will
be billed when we ship the item(s) back to you. If you do not already
have an account, you may specify payment via credit card, C.O.D., or
send a check with the item to be serviced. See our Payment & Financing
Options page for more info.
View BC Group's
Service Warranty.
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